FAQ

PS: The price in the webiste is for the bulk order(quantity more than 100pcs or more), and it not including the shipping cost.
Before order sample or products, please contact "Suzhou Al Pet Products Co., Ltd." to confirm the price and shipping cost.

Q1. Who are we?
Suzhou Al Pet Products Co., Ltd. is one of the leading manufacturer and exporter of pet products in China. Our company specialize in manufacturing and exporting all kinds of pet products, which including pet toy, pet cage, pet beds, cat tree, pet bowl, pet carriers, pet clothes, cat tree, pet leader&collar, dog training, pet cleaning&grooming and other pet accessories. Our company was created based on innovative design and exquisite craftsmanship.

Q2. What is for this website?
This website is for showing the products which we have and hot sale.
You could check all the products detail in this website:D.

Q3. How to order sample or products?
#1: tell us the exact requirement(products model no./ picture, size , color, quantity, whether with customized requirement).
#2: we confirm all the details(quantity, customized requirement, price, payment terms and lead time), and get your payment to start to production.
#3: when products are OK, will share products picture, packing specification with you for checking and confirming.
#4: when we confirm all part, send the products to you.

Q4. How long the lead time for sample or products?
#1: sample about 1-3 days
#2: bulk order about 7-10 days
#3: big order or customized order about 15-20 days

Q5. What is special service we have?
#1: Quickly response.
#2: low MOQ.
#3: free normal sample.
#4: customized sample, order or packing.
#5: after sale service.
#6: Could do Amazon order: do Fnsku and FBA sticker, directly send products to Amazon warehosue.